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Every vendor will have a different overview of what call center software should look like. They may stress certain features over others, or completely abandon applications that seem minor to them but could have a tremendous impact on your organization. Make sure that you examine what each vendor offers and request the solution that your company will benefit the most from.
And remember, you don't have to buy a software package that includes all of these features. Some vendors will offer applications such as predictive dialers, auto dialers, or IVR as stand-alone features. Click here if you want to request free quotes for one or more specific features.