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Justifying a large expenditure on technology or training can be diffucult to do. Our simple ROI calculator can help determine the amount of money you can save by investing in items that improve your call center's efficiency.
One large cost component of a call center is the customer service rep's (CSR) average time spent per inquiry (phone call, email or other inquiry). In put the necessary numbers below (best guess if you don't know for sure) and click "Calculate My ROI." The output will show how much money you can expect to save by reducing the average time each CSR spends on inquiries.
If you are having trouble filling in the metrics below, or if you want to create a more detailed ROI report, please email our expert, Craig Bailey of Customer Centricity.